GATE 20 LIMITED

Privacy Policy

This policy explains how Gate 20 Limited collects, uses and protects your personal data in line with UK data protection law.

1. Who we are

Gate 20 Limited ("Gate 20", "we", "us") is the data controller for personal data collected through this website and at our premises.
Gate 20 is registered with the Information Commissioner’s Office: ICO:00017663332.
For any privacy question or request, contact fly@gate20.co.uk.

Contact details such as your name, email address, phone number and company or airline.
Booking details, including dates, times, services, notes, payment method and payment status. Card payments are processed by Stripe; we do not store full card details.
Flying Club application details, including qualification and type-rating information.
Technical data such as IP address, used to protect the site against abuse and fraud.
Images recorded by CCTV cameras at our premises.

To take and manage bookings, provide our services and contact you about them.
Gate 20 Limited will only use personal data provided by Members and prospective Members for the purposes of managing memberships, and will not share this data with third parties without the Member’s explicit consent, except where required by law.
Images will be recorded for safety and security purposes at Gate 20.
To meet our legal, tax and accounting obligations.

We process your data where necessary to perform a contract with you, to comply with legal obligations, for our legitimate interests (such as site security and fraud prevention), or with your consent where required.

We use trusted service providers to operate our website, send emails and process card payments. They act on our instructions and must keep your data secure.
We do not sell your personal data. We will only disclose data to others where you have given consent or where required by law.

We keep personal data only for as long as needed for the purposes above, including any period required for legal, tax or accounting reasons. CCTV images are kept for a limited period and then overwritten unless needed for an incident.

Under UK GDPR and the Data Protection Act 2018 you have the right to access, correct or erase your data, to restrict or object to processing, to data portability, and to withdraw consent at any time.
Members have the right to request the deletion of their data by contacting fly@gate20.co.uk.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

We may update this policy from time to time. The latest version will always be published on this page.